The dealerships want somewhere from 12 to $1500 to replace the entertainment system. "I love cadillacs CUE system, but when it went out shortly after we purchased the car, it became totally unusable. The dealership said the screen would have to be replaced and cost about $1500. "I only had the car about one year when the screen display touch screen froze/was inoperable. "Screen froze with only some icons showing and none operable." "the head unit was replace 3 times over 2400.00 each time" Unit was subsequently replaced without cost." An internet check revealed a failure history. Dealership initially wanted to charge $$$ to replace the unit. Virtually 90% of the vehicle's controls are impacted by the system. "everything goes blank and a/c and heating does not work" "It quit working completely and was replaced under warranty" Total cost of screen change about $1,500." "Display screen froze up and would not allow controls to be engaged. I have wonderful dealer (Cannon Cadillac) because they replaced the CUE at no cost to me even though my warranty had expired" It was quite expensive to replace, but apparently it is a known problem for Cadillac. "Cue entertainment system had to be completely replaced." The dealership wanted 1300.00 to replace it, we paid 200.00 on line and our mechanic charged us 200.00 to install the new unit." We ordered a new screen on line and had our mechanic to replace it. "The freezing started about 8 months after we purchased the vehicle. It's like driving with the AC stuck on or off and on AM instead of FM, stuff like that. The car drives but it's not the same experience. It controls the temperature, the defrosters, the radio, the bluetooth, etc. When the screen goes down on things you are unable to do much. In 2020 the screen started freezing again and kind of shaking, taking super long to transition between screens and then just finally not transitioning. "When I bought the car in 2017 we had to wait for them to repair the display screen because it wasn't working. This is a known issue but Cadillac/GM won't do anything about it." The GPS, audio system, climate control and weather are completely non-operating and will cost $5,000 to replace. "The CUE dashboard system has frozen to the extent that nothing but one radio station can be accessed. I think I only paid about $50 deductible." Fortunately, it was covered by my extended warranty or I would have had to pay around $1500. I took it to the dealership and they had to replace the entire display. "The display screen stopped working and had to be replaced." They want to charge customers $1500 to replace the entire console." Cadillac is aware of this issue and they will not fix the problem. It is just frozen on the last screen it was on and you can not use any functionality of the car that is tied to the screen and CUE system. The CUE screen looks like a spider web and is unresponsive to any touch commands. The gel used inside the screen has dried out and has lost its touch response. "The CUE system touch screen no longer responds to touches. This is distracting to driving and ineffective in using the device." We replaced the screen at the dealer and the new one works, but it does not work perfectly: the touch sense is mis-aligned slightly, overly sensitive, and the interface between screen and processor is slow, so when selecting an item, it oftentimes has a time-lag between touching the screen and the selection highlighting, and then the highlighted selection is oftentimes the wrong one. "The display screen operates with a technology that is much less than any smartphone on the market, it is not good at all. We cannot access the GPS, climate control, Pandora, Phone, etc." We are able to listen to one radio station only. The cost to replace this system is approximately $3,000. "The CUE system has frozen and cannot be used for anything. I had it fixed at dealership under warranty" "Touch screen would not always respond properly." That explained why it would light up but did nothing else and remaind frzen on the one display." Found that the small ribbon cable had evidently dried out and was broken halfway into. I found one online for $100 and with the help of youtube was able to replace it myself. The dealer wanted $115 to look at it and up to $1500 to replace if that is what they determined was needed. "The CUE display screen froze up and stopped working. "The dealer replaced the component with the wrong one, had to make two trips in to repair" fan options quit working on display screen. "climate contol system would not work correctly.
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